FAQs
What methods of payment do you accept?
We accept payment by Visa, MasterCard, Debit Card or Electronic Funds Transfer (EFT).
Please note that we only accept payments made in Australian Dollars.
Do you deliver outside of Australia?
Yes, we can provide delivery outside Australia. Please contact us at sales@fultons.com.au or phone us +61 2 4323 4242
Is it safe to give you my details?
Absolutely. Your details are used only to allow us to process and deliver your order.
We will never sell or give your personal details to another party. Our online transactions are managed by EWay.
EWay is part of the Global Payment Inc. network - a leading provider of payment technology services.
What are your opening hours?
Our Sales office is open from 8:00am - 5:00pm Monday to Friday
Our manufacturing facility and warehouse are open from 7.30am - 5.00pm Monday to Thursday and 7:30am - 12:00pm Friday.
Our online shop is open 24hrs. Online orders placed after hours or at the weekend will be processed the next business day.
** Typically we are closed for two weeks over the Christmas period. We will provide exact dates around the Christmas period. **
What happens if an item is out of stock?
If any item is out of stock we will inform you by phone or email as soon as possible and let you know when we expect to have stock.
If you are not happy to wait, we will do our best to find you a suitable alternative or you can receive your money back 100% guaranteed.
What happens if the goods I receive are damaged or faulty?
All FULTON sales are made in good faith. If for some reason you are not happy with your purchase please
contact us within 7 days of receipt of your order.
Returns will not be accepted without prior consent in writing from Fulton Industries Australia.
Returns will be accepted only if the product is damaged, faulty or an error was made on our part.
Please refer to our Terms and Conditions for full details
Please note that you will need to return goods at your own cost.
Will I receive a GST invoice (tax invoice) for my purchase?
Yes, you’ll receive a full GST/Tax invoice. This will be emailed to you when your order is dispatched.